Responding to the death of a colleague

When a colleague dies, it can affect people across the workplace. Many staff may have spent significant time with the person, and the death can feel deeply personal.

If the death was unexpected, or if family members or close friends also work within the organisation, the impact may be even greater. Sharing the news should be done sensitively, acknowledging the different relationships people may have had.

First Steps for Employers

In the early days, there are a few practical actions employers can take to support both the family and the wider team.

The employer should contact the family to offer condolences and agree a single point of contact for any employment related matters (such as pay, pensions, or death‑in‑service benefits)
Managers should consider whether staff wish to attend the funeral and communicate any guidance clearly
It may be appropriate to remember the colleague in a meaningful way

Supporting Staff

Every person will respond differently to the death of a colleague. Employers can support staff by:

Communicating calmly and empathetically to help staff feel supported
Being flexible and understanding if usual deadlines are disrupted
Checking whether team members need help covering essential tasks
Remembering that how an organisation responds can shape workplace culture

For support, contact The Children’s Grief Charity on 0808 802 0111 Monday – Friday, 9am–5pm or email us.